Housing Solutions Support Officer

2 weeks ago


Nottingham, Nottingham, United Kingdom Leicestershire County Council Full time

Job Summary

We are seeking a highly skilled and dedicated individual to join our team as a Support Officer – PRS at Leicestershire County Council within Housing Solutions. The successful candidate will play a crucial role in preventing homelessness and supporting citizens facing housing difficulties within the private rented sector.

Key Responsibilities

  • Provide administrative support to ensure effective processing of Housing Benefit and Discretionary Housing Payments claims.
  • Offer advice and assistance to citizens facing housing difficulties, promoting a customer-focused service.
  • Monitor and track performance data to maximize the use of IT systems and improve outcomes.

Requirements

  • Ability to write letters and produce reports.
  • Commitment to providing a high-quality customer-focused service.
  • Practical knowledge of IT systems, including a variety of software packages, and the aptitude to learn new systems as required.

A DBS enhanced check for a regulated activity is required for this post. The role requires participation in the on-call rota. At Leicestershire County Council, we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.


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