Service Manager

3 weeks ago


Thornbury, United Kingdom Trojan Garage Equipment Service Ltd Full time
Service Manager Job Description

Trojan Garage Equipment Service Ltd is seeking a skilled Service Manager to join our team. As a key member of our management team, you will play a crucial role in the expansion of our product and service range.

The ideal candidate will have a friendly, outgoing, professional personality, with extensive knowledge and skills in the repair of garage equipment or the greater automotive/engineering industry. Excellent interpersonal skills, including the ability to maximise engineer efficiency, are essential. You will also be computer literate, with a sound working knowledge of Microsoft Office, and experience of Sage 50 is desirable.

Key responsibilities will include dealing with incoming enquiries, managing our work order system, creating quotations for repairs, and taking responsibility for all technical aspects of the division. You will also be responsible for liaising with customers to ensure satisfaction, stock management, and liaising with suppliers on technical aspects, warranty systems, and new products.

In return, we offer a company pension scheme, free on-site car parking, a mobile phone, training and development, and company workwear. If you have a high level of technical skills experience in the installation, repair, and calibration of all types of mechanical, hydraulic, and pneumatic equipment, and are able to lead by example, we would like to hear from you.

Key Duties:
  • Deal with incoming enquiries
  • Maximise engineer efficiency for breakdowns, service, maintenance, and calibration work
  • Manage our work order system, including the booking of new jobs, generating certification, updating customer records, and generating invoices
  • Create quotations for repairs
  • Take responsibility for all technical aspects of the division
  • Liaise with customers and ensure satisfaction
  • Stock management
  • Liaise with our suppliers on technical aspects, warranty systems, and new products
  • Keep the team up to date with new products, service procedures, and calibration techniques
  • Ensure the team is appropriately trained and possess the appropriate skills and tools to do the assigned tasks allocated to them

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