Residential Block Management Team Lead

3 weeks ago


Cardiff, Cardiff, United Kingdom Hoop Recruitment LTD Full time

About the Job:

We are seeking an experienced Property Management Team Leader to join our client's team in Cardiff. As a key member of the organisation, you will play a vital role in delivering outstanding service and ensuring seamless operations across the property portfolio. With a strong background in property management and leadership, this role offers an excellent opportunity to make a significant impact and progress your career.

The Ideal Candidate:

The ideal candidate will have a proven track record of leadership within property management, relevant qualifications, and technical proficiency in CRM systems and property management software. They will possess excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders, including contractors, leaseholders, and colleagues. Salary: £35,000 - £45,000 (depending on experience and qualifications). Benefits include hybrid working, private medical insurance, commission and bonus schemes, support for additional qualifications, employee perks, and opportunities for career progression within a growing organisation.

Responsibilities:

  1. Manage a team of block managers and administrators, providing guidance and support as needed.
  2. Ensure seamless operations and outstanding service delivery across the property portfolio.
  3. Build strong relationships with contractors, leaseholders, and stakeholders, communicating effectively and resolving issues promptly.
  4. Oversee compliance processes, ensuring that properties meet all legal and regulatory requirements.
  5. Lead recruitment, training, and HR processes for the block management team and site staff.
  6. Review KPIs and create action plans to maintain or improve performance metrics.
  7. Collaborate with senior management on tenders for new business opportunities.
  8. Organise team schedules, site visits, and remote working arrangements.


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