Loss Adjuster
3 weeks ago
About the Role
We are seeking a highly skilled and experienced Loss Adjuster to join our team at Hastings Direct. As a Loss Adjuster, you will be responsible for investigating and managing domestic property claims, including excellent customer care skills when dealing with policy holders and damage in properties.
Key Responsibilities
- Devising a settlement plan with the customer, settling the claim in the best way possible.
- Working quickly with the customer to place them in alternative accommodation should this be needed, or arrange for temporary solutions to be put in place.
- Responsibility for equipment provided by the company (including a vehicle) and you will be expected to travel to various locations throughout the week.
- Escalating any high complexity work with suggested solutions to your Surveying Lead for review and call upon/work with other suppliers within the Hastings Home Claim supply chain to support the overall claims process and policy holder journey.
- Collaborating with the operational lead to enhance your knowledge and skills to ensure optimal field surveying outcomes driving drying times and effective settlements for our customers.
Skills and Qualifications
- An extensive knowledge (and examples) of Flood/Escape Damage Management, best practice and principles, knowledge of health and safety regulations and other relevant legislation.
- Evidence, knowledge & experience of all damage perils and restoration scenarios, being able to demonstrate the usage of supplied tools/equipment.
- BDMA or equivalent technical qualification with the experience of investigating and managing domestic property claims, including excellent customer care skills when dealing with policy holders and damage in properties.
What We Offer
We offer a competitive salary based on experience, flexible working, and a range of benefits including a 4Cs performance bonus, life assurance cover, and pension contribution match up to 10%.
Our 4Cs Principles
We believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
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