Insurance Account Manager

4 weeks ago


Chipping Norton, Oxfordshire, United Kingdom Ecclesiastical Insurance Group Full time
About the Role

Lycetts Insurance Brokers, a part of the Benefact Group, is seeking a skilled Account Handler to join their Charlbury office. As a leading independent insurance broker, they specialize in farms, estates, and rural businesses, offering bespoke financial services and risk management advice.

The successful candidate will play a crucial role in maintaining strong relationships with existing clients, contributing to business growth through proactive engagement, and handling insurer and client interactions. This is an excellent opportunity to develop your career and become an integral part of an inclusive, purpose-led organization.

Key Responsibilities
  • Prepare renewal schedules and proactively contact clients before renewal dates to ensure compliance with industry regulations.
  • Handle new business inquiries promptly and create customized quotations for potential clients.
  • Utilize negotiation skills to explore alternative quotes and find the best solutions for clients before renewal deadlines.
  • Manage all documentation, including invoices, credit notes, and other paperwork, to provide a seamless renewal experience for clients.
  • Identify cross-selling opportunities within the client base and collaborate with colleagues to maximize revenue.
  • Work with the dedicated Claims Handler to provide efficient claims handling support when needed.
  • Prioritize client requests and strive for satisfactory outcomes, building strong relationships with valued clients.
  • Adhere to compliance procedures, FCA guidelines, and maintain organized file management.
  • Foster positive relationships with insurance companies, ensuring smooth communication and efficient service delivery.
  • Monitor delegated authority under agency agreements and maintain an effective credit control system.
Requirements
  • Good organizational ability.
  • Previous broking experience, preferably specializing in farm & estate, household, and liability insurance.
  • Knowledge of a wide range of commercial insurance products and companies.
  • Experience in obtaining information from clients via telephone and email.
  • Experience in obtaining quotes and placing business.
  • Confident communication skills – both written and oral.
  • Good negotiating skills and the ability to build good relationships with both clients and insurers/underwriters.
  • Sound knowledge of FCA requirements within a broking role.
What We Offer
  • Hybrid working available upon successful completion of probation.
  • Employer pension contribution of 5% rising to 10% after 5 years' membership of the pension scheme.
  • Annual Bonus scheme (Discretionary based on individual and company performance).
  • Life Assurance cover up to 4 x salary.
  • 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years' service respectively).
  • 35 hours/week, 9.00 to 5.00.
  • Career development opportunities with funded support and financial incentives for all professional qualifications.


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