Operational Excellence Manager
7 days ago
About Wisetek
Wisetek is a leading global outsourcing provider of Technology Product Lifecycle Services to the world's top Enterprise IT Corporations. With Product Operation Centres located in Europe, USA & Asia, we transform end-of-life product management into a significant profit-generating activity through advanced fully managed outsourced services.
Our company culture is built on innovation and excellence, and we continue to seek these qualities in each person that joins our team.
About the Role
We are seeking an experienced Operational Excellence Manager to lead the execution of operational strategies and objectives across our UK Operations. The ideal candidate will have a minimum of 5 years of progressive managerial experience in the IT industry and possess strong problem-solving skills, service focus, and proven ability to deliver results within tight budgets and deadlines.
The successful candidate will be responsible for customer-facing activities, assisting new business development, sourcing and managing staffing for internal and client-facing agency operations, implementing process changes to optimize productivity and profitability, and owning and managing budgets across all aspects of business operations.
Key Responsibilities
- Lead the execution of operational strategies and objectives across the UK Operations.
- Customer facing for existing and potential clients.
- Assist new business development in the area.
- Source & manage staffing for the internal and client-facing agency operations.
- Implement and manage process changes to optimize productivity and profitability for the company, while ensuring client satisfaction on delivery.
- Own and manage budgets across all aspects of business operations.
- Site Health and Safety.
- Manage and maintain site 5s standards.
- Responsibility for Site security.
- Manage site KPIs to achieve business objectives.
- Develop and deliver innovative solutions to continuously improve product quality, reduce manufacturing and operating costs, increase efficiency, and improve overall operations.
- Evaluate, improve, and establish SOPs and KPIs that align with best practices.
- Manage, implement, and maintain necessary programs and processes for ISO & other industry standards compliance.
Salary Information
The estimated salary for this position is between $80,000 - $110,000 per annum, depending on experience and qualifications.
Requirements
To be considered for this role, you should have:
- A minimum of 5 years of progressive managerial experience in the IT industry.
- Problem solving, service focused, and proven ability to deliver to tight budget and deadlines.
- Bachelor's degree in Business Management or related field of study preferred.
- Strong multi-tasking skills and can operate with a high sense of urgency.
- Demonstrates excellent motivational leadership skills and fosters a collaborative team environment.
- Strong knowledge of demand planning, distribution and warehouse management, logistics and transportation, purchasing, and customs compliance experience preferred.
- Continuous improvement/LEAN/Six Sigma experience an advantage.
- Operates with a high level of professionalism and integrity, including dealing with confidential information.
Benefits
Wisetek offers a competitive salary package, comprehensive benefits, and opportunities for career growth and development.
Contact Information
Please submit your application, including your resume and cover letter, to apply for this exciting opportunity.
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