Customer Support Representative

3 days ago


Belfast, United Kingdom Lightspeed Full time

As a Customer Support Representative at Lightspeed, you will be the first point of contact for our global customers who need assistance, providing exceptional support and guidance through various channels. Your role involves investigating, troubleshooting, testing, and resolving issues that our hospitality clients may face during service.

Key Responsibilities:
  • Providing prompt and knowledgeable support to customers via phone, chat, and email
  • Collaborating with cross-functional teams to resolve complex issues and improve customer satisfaction
  • Documenting and tracking interactions within our customer support platforms
Requirements:
  • Previous experience in customer-facing roles or technical support
  • Strong communication and problem-solving skills
  • Fluency in English language (written and verbal)
Benefits:
  • A competitive salary of $65,000 - $85,000 per year, depending on location and experience
  • Unlimited annual leave with our PTO scheme
  • Dental, private healthcare, and optical cover
  • Opportunity to work with a fast-growing company in a dynamic environment


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