Store Leadership Position
3 weeks ago
Job Overview
We are seeking a skilled Supervisor to lead our sales floor team in our Flannels store in York. The ideal candidate will have experience in a retail environment and a passion for luxury brands.
Key Responsibilities
- Support the team with daily workload and delegation
- Supervise work, check completion, and deliver to expectation set by line manager
- Use business communication tools for completion of tasks and ensure team understanding of key functions
- Understand all processes and procedures and set the example for others
- Demonstrate good practice with seasonal guidelines, campaigns, and merchandising principles
- Understand daily controls and how to set up the store
- Understand company policy and rules regarding security measures and demonstrate compliance and controls
- Compliance with all till and cashing up controls
- Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
- Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
- Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
- Understand KPI targets and expectations to achieve results
- Demonstrate commercial awareness and adopt right product, place, and time compliance
- Understand the Frasers structure, elevation strategy, and initiatives
- Engage with and feedback issues to contribute to the wider business
- Support senior management to coach the team
- Understand and support performance management processes
- Understand your individual role and responsibilities and how they impact the team
- Demonstrate day-to-day best practice standard and compliance
- Support the team and act as a role model
- Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store
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