Library Assistant
3 weeks ago
The Library Assistant will provide high-quality front-line services to residents and users of the Library Service in a designated Council Library or specialist area. This includes assisting in the provision of information and helping customers with their queries.
Key Responsibilities
• Ensure the best possible visitor experience by welcoming and greeting everyone who enters the service point and acting as the first point of contact for customer enquiries in person, by phone, email or letter.
• Offer advice and guidance to customers on the use of library materials and equipment including public-use IT; reference and stock enquiries as well as general council enquiries.
• Participate in the delivery of activities for children and adults in line with the service Events and Engagement Plan including making bookings for and promoting functions/events.
• Take a positive role in promoting Library Services and stock and ensure the library is well-presented and tidy at all times, with a high standard of display and promotional materials.
Requirements
• Ability to work calmly, efficiently and accurately under pressure and in challenging scenarios.
• Excellent communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Basic IT skills and experience of using Microsoft Office suite.
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