Senior Customer Success Manager

3 weeks ago


London, Greater London, United Kingdom Genius Sports Full time

The Role

A seasoned Senior Customer Success Manager is required to join our Client Services team as an emerging leader.

This individual will be a Programmatic client services expert who is developing expertise and will be responsible for proactively managing a portfolio of assigned Genius Marketing Suite accounts.

Key responsibilities include driving strategic conversations, focusing on client needs and exceeding expectations, cultivating strong, long-term relationships with clients, acting as a trusted advisor, and leading and collaborating effectively with cross-functional teams to deliver exceptional client experiences.

Primary Responsibilities

  • Ownership of Tier 1 accounts
  • Oversee and implement client strategy across their sub-set
  • Forecasting spend and revenue for each of their client accounts
  • Ultimately accountable for securing client retention and driving adoption growth

Secondary Responsibilities

  • Owns and is responsible across Tier 2, 3 and 4 accounts
  • Mapped to senior and middle Tier 2 & 3 Key Stakeholders

Other Core Responsibilities

  • Contribute in conjunction with CS Director / Director Growth for strong POVs around Genius Marketing Suite products and industry topics

Required Skills

  • 5 years+ experience in Digital media and/or Customer Success
  • Proven success in managing a customer portfolio and exceeding client expectations
  • Experience of Demand Side Platforms and Ad Serving technologies is essential
  • Excellent communication and organisational skills with the ability to build rapport and trust
  • Strong analytical skills and uncompromising attention to detail
  • Ability to clearly prioritize work in a proactive manner and remain flexible in a changing environment
  • A keen interest in digital media and ad tech


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