Senior Customer Success Manager
3 weeks ago
The Role
A seasoned Senior Customer Success Manager is required to join our Client Services team as an emerging leader.
This individual will be a Programmatic client services expert who is developing expertise and will be responsible for proactively managing a portfolio of assigned Genius Marketing Suite accounts.
Key responsibilities include driving strategic conversations, focusing on client needs and exceeding expectations, cultivating strong, long-term relationships with clients, acting as a trusted advisor, and leading and collaborating effectively with cross-functional teams to deliver exceptional client experiences.
Primary Responsibilities
- Ownership of Tier 1 accounts
- Oversee and implement client strategy across their sub-set
- Forecasting spend and revenue for each of their client accounts
- Ultimately accountable for securing client retention and driving adoption growth
Secondary Responsibilities
- Owns and is responsible across Tier 2, 3 and 4 accounts
- Mapped to senior and middle Tier 2 & 3 Key Stakeholders
Other Core Responsibilities
- Contribute in conjunction with CS Director / Director Growth for strong POVs around Genius Marketing Suite products and industry topics
Required Skills
- 5 years+ experience in Digital media and/or Customer Success
- Proven success in managing a customer portfolio and exceeding client expectations
- Experience of Demand Side Platforms and Ad Serving technologies is essential
- Excellent communication and organisational skills with the ability to build rapport and trust
- Strong analytical skills and uncompromising attention to detail
- Ability to clearly prioritize work in a proactive manner and remain flexible in a changing environment
- A keen interest in digital media and ad tech
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