IT Support Specialist
4 weeks ago
Warrington & Vale Royal College is seeking a highly motivated and detail-oriented IT Support Apprentice to join their IT Services Team. As a key member of the team, you will be responsible for providing efficient and effective IT support, promoting the college's cybersecurity-first approach, and ensuring that cybersecurity is prioritised in all activities.
As an IT Support Apprentice, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will work closely with the IT team to resolve technical issues, provide excellent customer service, and contribute to the development of the college's IT infrastructure.
The successful candidate will have a strong understanding of IT systems and software, excellent communication skills, and the ability to work well under pressure. You will also have the opportunity to undertake a Level 3 Apprenticeship in Information Communication Technician, which will provide you with a solid foundation in IT and a recognised qualification.
The college offers a competitive salary and benefits package, including generous annual leave entitlement, employee benefits, and a full programme of training and mentoring. We are committed to providing a supportive and inclusive work environment, and we welcome applications from candidates who are passionate about IT and customer service.
To be successful in this role, you will need to have a strong work ethic, excellent problem-solving skills, and the ability to work effectively in a team. You will also need to have a good understanding of IT systems and software, as well as excellent communication and interpersonal skills.
We are an equal opportunities employer and welcome applications from candidates who meet the minimum requirements for the role. If you are a motivated and enthusiastic individual who is passionate about IT and customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Provide efficient and effective IT support to staff and students
- Resolve technical issues and provide excellent customer service
- Contribute to the development of the college's IT infrastructure
- Work closely with the IT team to achieve team goals and objectives
- Undertake a Level 3 Apprenticeship in Information Communication Technician
Requirements:
- 5 GCSEs or equivalent, including Maths and English
- Ability to quickly learn new systems and procedures
- Experience in the use of a range of software packages and devices
- Strong understanding of IT systems and software
- Excellent communication and interpersonal skills
What We Offer:
- Competitive salary and benefits package
- Generous annual leave entitlement
- Employee benefits package
- Full programme of training and mentoring
- Induction programme and buddy scheme
- Flexible working, where appropriate
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