Tenant Liaison Officer

4 weeks ago


Solihull, Solihull, United Kingdom PSR Solutions Full time
Job Summary:

The Resident Liaison Officer will play a crucial role in facilitating the smooth running of projects by building and maintaining positive relationships with residents, sub-contractors, client representatives, and the team. This will ensure effective liaison and implementation of all Company Policies and Procedures.

Main Responsibilities:

* Develop effective working relationships with client representatives, including the housing department, to reduce duplication and ensure consistency of information and approach.
* Assess and identify high-risk/vulnerable residents and ensure Site Manager tailors works according to the risk level.
* Conduct property condition surveys and appliance surveys with photographs with the Resident before works start in the home.
* Consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback, and discuss locally significant issues with the Senior Resident Liaison Officer and Community Investment Team.
* Manage complaints in line with our complaint's procedure.
* Distribute high-quality, easy-to-understand communication materials as requested.
* Participate in Project Management meetings as required.

Requirements:

* At least 1-year resident liaison experience within the construction/social housing sector.
* Report writing skills.
* Ability to competently operate MS Office (Word & Excel).

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