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Customer Service Operations Manager

2 months ago

Morecambe, United Kingdom Buzz Group Limited Full time

Buzz Bingo Morecambe is seeking a dedicated and customer-focused Customer Service Operations Manager to join our team. In this role, you will be responsible for ensuring exceptional customer service standards across all aspects of our operations.

As a key member of our leadership team, you will assist the General/Deputy Manager in driving business results, improving processes, and leading by example to deliver outstanding customer experiences. Your focus on operational excellence will enable us to consistently meet and exceed customer expectations.

We are looking for an experienced leader who can inspire and motivate our team members to achieve their best. With a proven track record of managing high-performing teams and delivering business objectives, you will have a passion for continuous improvement and a commitment to fostering a positive work environment.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues at all levels. You will be able to demonstrate effective performance management, coaching, and mentoring techniques to drive individual and team success.

This role offers a competitive salary of up to £28,000 per annum, depending on experience, as well as a range of benefits, including a pension scheme, staff discount on bingo tickets and food, and access to training and development opportunities.

To be considered for this exciting opportunity, please ensure you meet the following requirements:

  • Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment.
  • Evidence of bringing business awareness to decision-making and understanding commercial drivers.
  • A relentless focus on customer service standards with strong attention to detail.
  • Self-awareness and a willingness to receive constructive feedback.
  • Commitment to your own and others' development.