Customer Service Technician

1 day ago


Shepton Mallet, Somerset, United Kingdom Vastbouw Full time
Job Description

We are seeking an experienced Customer Service Technician to join our team in field operations. This role will involve providing technical support to customers, including installation, maintenance, and repair of equipment. The ideal candidate will have excellent knowledge of electrical/mechanical engineering and proven experience in the service and repair of EPOS and IT equipment.

About Vastbouw

Vastbouw is a leading provider of innovative digital services. Our approach to sustainability touches every part of our organisation, from manufacturing to distribution, business sites to recycling, and how we support our customers. We strive for inclusion and diversity, believing that diverse approaches, perspectives, and experiences make us more innovative, lead to better decisions, and help us better understand the needs of our customers.

Key Responsibilities
  • To provide a technical service to customers, ensuring they receive a satisfactory service in line with agreed service level agreements.
  • To maximize revenue by identifying potential business and professional service opportunities while carrying out day-to-day duties.
Requirements
  • Excellent knowledge of electrical/mechanical engineering.
  • Proven experience in the service and repair of a broad range of EPOS and IT equipment, including but not limited to: Tills, Printers, PEDS (Payment Electronic Data Interchange Systems), Scanners, Access Points (APs), Switches & Routers.
  • Excellent knowledge of company service procedures.
  • Good organizational skills, with the ability to multi-task to meet service priorities.
Benefits
  • A competitive salary of £35,000 - £40,000 per annum.
  • A comprehensive benefits package, including a company vehicle, pension, and additional company benefits.
  • The opportunity to work with a leading provider of innovative digital services.


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