Customer Experience Manager

6 days ago


Crawley Down, West Sussex, United Kingdom Starbucks Full time
Customer Experience Manager

We are seeking a highly motivated Customer Experience Manager to join our team at Starbucks As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

About the Role:

The Customer Experience Manager will be responsible for managing daily store operations, including inventory management, stock control, and merchandising standards. You will also be required to handle cash management, prepare and analyze budgets, and oversee waste control.

Key Responsibilities:

  • Manage inventory, stock control, and merchandising standards
  • Handle cash management, including variances, banking summaries, and theft incidents
  • Prepare and analyze budgets, expenditure, and labor costs
  • Oversee waste control and implement action plans to meet targets
  • Coach, mentor, and support team members to foster a welcoming environment and ensure effective training and development

About You:

  • Prior experience in retail or hospitality management
  • A passion for providing exceptional customer service and creating a welcoming atmosphere
  • Flexibility to work various shifts, including weekends and holidays, as needed
  • Effective communication skills with team members, customers, and upper management

Benefits:

  • 30% discount on food, drinks, and merchandise at Starbucks
  • 15% off Food to Go at Greggs, Subway, and more
  • 24/7 Virtual GP & Wellbeing Service
  • 10% Asda Discount Card for extra savings
  • Employee Assistance Program
  • Quarterly Bonus Incentive
  • Guaranteed Contracted Hours
  • Compassionate Leave
  • Free Beverage on Shift
  • EG Cares Benefits & Rewards Platform
  • Life Assurance
  • Recognition Rewards
  • Learning & Development
  • Work Anniversary Awards
  • Career Progression Opportunities
  • Access to the Learning Hub

Salary: £28,000 - £33,000 per annum

Estimated Salary Range: Based on the location of Exeter, we estimate the salary range to be around £28,000 - £33,000 per annum.



  • Crawley Down, West Sussex, United Kingdom Gidleigh Park Full time

    About the RoleWe're seeking friendly and enthusiastic individuals who share our passion for delivering exceptional customer experiences. As a Room Attendant, you'll be responsible for ensuring that every guest feels welcome and cared for during their stay. This includes providing exceptional service, responding to guest requests, and maintaining the highest...


  • Crawley, West Sussex, United Kingdom Sainsbury's Supermarkets Ltd Full time

    As a Customer Experience Manager at Sainsbury's Supermarkets Ltd, you will play a pivotal role in driving operational excellence in our stores. Your primary responsibility will be to ensure that every customer has a seamless and enjoyable shopping experience, from entering the store to leaving with their purchases.Key Performance Manager responsibilities...


  • Crawley, West Sussex, United Kingdom Travelopia Full time

    We're seeking an experienced Customer Experience Manager to join our team at Travelopia, a leading North America specialist travel provider. With over 40 years of experience in the Northern Irish and UK markets, we're passionate about delivering exceptional holiday experiences for our customers.As a key member of our Tailormade team, you'll be responsible...


  • Crawley, West Sussex, United Kingdom Sainsbury's Supermarkets Ltd Full time

    Company Overview">Sainsbury's Supermarkets Ltd is a leading food retailer with a rich history of providing exceptional customer service.


  • Crawley, West Sussex, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Customer Experience Specialist to provide top-notch service and support to our customers in the UK.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account information.Work closely with other...


  • Crawley, West Sussex, United Kingdom Dandara Full time

    Dandara is a leading housebuilder in the UK, committed to delivering high-quality homes and excellent customer service. We are currently seeking a Customer Experience Coordinator to join our team in West Sussex & Hampshire.In this role, you will be responsible for managing homeowner relationships, ensuring that their needs are met and that any issues are...


  • Crawley, West Sussex, United Kingdom Tesco Full time

    **Shift Leader Job Description**Job Title: Shift LeaderLocation: Various Tesco StoresSalary: £14.28-£15.41 per hourHours: Minimum 16 guaranteed hours per weekAbout the Role:We are seeking an experienced Shift Leader to join our team at Tesco. As a Shift Leader, you will be responsible for managing the daily operations of our store, ensuring that everything...


  • Crawley, West Sussex, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Crawley, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Crawley, West Sussex, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Crawley, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...

  • Assistant Manager

    2 weeks ago


    Crawley, West Sussex, United Kingdom Goldex Investments Group Ltd Full time

    About the RoleThis Costa store is owned by Goldex Investments Ltd, and we are seeking an experienced Assistant Manager to join our team. As a key member of our management team, you will play a vital role in maintaining a warm and welcoming environment for our customers.You will support with the accurate and timely completion of all store documents, including...


  • Crawley, West Sussex, United Kingdom Dreams LTD Full time

    Key ResponsibilitiesYour key responsibilities will include:Providing exceptional customer service, including greeting customers, answering questions, and making recommendations;Working as part of a team to achieve sales targets and drive business growth;Maintaining a clean and organized store environment, including general housekeeping and visual...


  • Crawley, West Sussex, United Kingdom Chartwells Full time

    We are looking for a highly motivated Customer Experience Specialist to join our team at Chartwells, the leading provider of catering and support services to the education sector. In this exciting role, you will be responsible for delivering exceptional customer experiences for our clients and customers.Job Summary:This is an exciting opportunity for a...


  • Crawley, West Sussex, United Kingdom ENGINEERINGUK Full time

    As a Customer Experience Advisor at Virgin Atlantic Holidays, you will play a vital role in delivering outstanding service to our customers. We are looking for individuals who share our passion for becoming the most loved travel company.We offer competitive salaries, with this position paying around £24,710 per annum. You will work full-time hours of 37.5...


  • Crawley Down, West Sussex, United Kingdom Dee Set Full time

    Job SummaryThis Sales Floor Associate role is perfect for someone who enjoys working in retail and has a passion for merchandise. As a key member of our team, you will be responsible for delivering great results in store.You will have excellent communication skills, with the ability to work independently and as part of a team. A creative flair for visual...


  • Crawley, West Sussex, United Kingdom Cineworld Cinemas Ltd Full time

    Job SummaryWe are seeking an experienced and enthusiastic individual to join our team as a Customer Experience Representative. As a key member of our staff, you will be responsible for delivering exceptional customer experiences in our cinemas. This will involve meeting and greeting customers, responding to queries, and resolving issues in a professional and...


  • Crawley, West Sussex, United Kingdom Dandara Full time

    Dandara, a reputable UK private housebuilder with over 30 years of experience, is seeking a skilled Customer Experience Resolution Specialist to support its developments across West Sussex and Hampshire.About the RoleThe successful candidate will be responsible for ensuring that homeowners receive high-quality care and attention to detail in resolving any...


  • Crawley, West Sussex, United Kingdom 2468 Group Full time

    About Us:The 2468 Group is a leading provider of break-space solutions, offering premium refreshments that make employees feel valued every day. Our commitment to excellence, sustainability, and community involvement has made us the fastest-growing company in our sector.Job Description:Ensure machines are always fully stocked and in excellent working...


  • Crawley, West Sussex, United Kingdom Little Vegas Full time

    About the Role:We're seeking a Relief Supervisor to join our dynamic team at Little Vegas. As a Relief Supervisor, you'll play a pivotal role in ensuring our promise of exceptional service is consistently met.Key Responsibilities:Lead and inspire a team to deliver an extraordinary experience every day, every shift.Create memorable experiences for our guests...


  • Crawley Down, West Sussex, United Kingdom Barons Pubs Company Ltd Full time

    Sous Chef Position at Barons PubsWe are currently seeking a highly skilled and experienced Sous Chef to join our team at Barons Pubs.About the Job:This is a fantastic opportunity for a seasoned Sous Chef to work in one of our 11 beautiful sites, taking charge of kitchen operations and ensuring exceptional food quality.Responsibilities:Manage kitchen staff,...


  • Crawley, West Sussex, United Kingdom ENGINEERINGUK Full time

    ENGINEERINGUK is seeking a highly motivated Sales and Customer Experience Specialist to join our team and drive sales growth through exceptional customer service. This part-time role (16 hours/week) offers stability, flexibility, and opportunities for career progression.Your key responsibilities will include:Delivering outstanding customer experiences and...