Senior Clinical Outcomes Team Manager
2 weeks ago
At ICON plc, we're committed to fostering an inclusive environment that drives innovation and excellence. We're seeking a skilled Senior Clinical Outcomes Team Manager to join our team in Europe.
Job OverviewWe offer a competitive salary of $120,000 per year, plus a range of benefits, including various annual leave entitlements, health insurance options, retirement planning, and flexible work arrangements.
The successful candidate will be responsible for leading a team of 10-15 people in managing client relationships, handling projects, and ensuring excellent delivery and client satisfaction.
Key Responsibilities- Maintain acute awareness of the pharma/biotech/medical device industry landscape as it relates to COAs (Clinical Outcomes Assessments) and guide junior staff accordingly.
- Drive understanding and awareness of project team members on the nature of client relationships and support building/broadening these relationships where necessary.
- Mentor the team, evaluating performance through regular 1-on-1 meetings and bi-annual reviews.
- Provide key customers with information and research on COAs, including acceptance, reformulation, and orientation of requests, registering them, searching for relevant information within given timelines, and utilizing various sources.
- Facilitate and lead client meetings and internal project kick-off meetings.
- Minimum 5 years of experience in management or client services/account management.
- Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints.
- MS Office Suite proficiency.
ICON offers a dynamic and supportive work environment, career growth opportunities, and merit-based advancement. Our benefits are designed to promote well-being and work-life balance, with options to suit your needs and those of your family.
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