Operational Excellence Specialist

7 days ago

London, Greater London, United Kingdom Houst Full time
About Houst

Houst is a leading property management company that has revolutionized the short-term rental market. With an unwavering commitment to excellence, we strive to deliver exceptional guest experiences and provide seamless hosting solutions for property owners. Since our inception in 2015, we have expanded globally, managing properties across multiple cities.

Job Overview

We are seeking a highly motivated Operational Excellence Specialist to join our UK & Ireland team. As a key member of our operations team, you will play a pivotal role in driving operational performance, ensuring flawless guest experiences, and optimizing property management processes.

Key Responsibilities

  • Drive Operational Performance: Oversee key performance indicators (KPIs) related to clean ratings, check-in success, guest satisfaction, and financial performance. Utilize data analysis skills to identify areas for improvement and implement effective solutions.
  • Lead and Develop the Team: Manage and inspire a high-performing team of Operations Associates, fostering a culture of accountability and growth. Set high standards for performance and ensure each team member meets their responsibilities.
  • Data-Driven Optimization: Leverage data and reporting tools to analyze trends and identify opportunities for process improvements. Make informed decisions to enhance operational efficiency and customer satisfaction.
  • Supplier & Stakeholder Management: Build strong relationships with suppliers, ensuring they meet our quality standards. Collaborate with internal teams to streamline operations and resolve any issues efficiently.
  • Lead Strategic Projects: Execute initiatives aimed at enhancing operational efficiency and customer satisfaction across UK & Ireland markets. Contribute to Houst's broader growth goals by identifying and implementing innovative solutions.
  • Hands-On Support: Provide support to daily operations as needed, ensuring consistency and reliability in managing inbound requests, scheduling, and supplier communications.

Requirements

To be successful in this role, you should possess:

  • A Proactive Problem-Solver: Strong bias for action with a proven ability to address challenges quickly and implement effective solutions.
  • An Analytical Thinker: Skilled in data analysis and comfortable using Excel, Google Sheets, SQL, and Looker.
  • Leadership & Team Development: Experience managing and motivating a team, with a focus on high standards and professional growth.
  • Organisational Excellence: Exceptional time management and prioritization skills, capable of managing multiple projects and tasks simultaneously.
  • Effective Communicator: Excellent interpersonal skills, enabling collaboration with internal and external stakeholders to align on goals.
  • Resourceful & Detail-Oriented: High attention to detail, adaptable, and solutions-oriented, with a commitment to delivering quality at every level.

Benefits

  • Culture: Join a team that values innovation, autonomy, and continuous improvement, with regular team events and recognition for outstanding work.
  • Flexibility: Hybrid work model (3 days in office, 2 days remote) for work-life balance.
  • Growth & Development: Access to career development resources, mentorship, and training to support your professional growth.
  • Comprehensive Benefits: Competitive salary (£45,000 - £50,000), 25 days of paid holiday (plus public holidays), an extra day off for your birthday, and a pension plan. Enjoy employee discounts, wellness resources, and 'pawternity' leave for new pet parents.

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