Strategic Service Delivery Manager

3 weeks ago


London, Greater London, United Kingdom Aptitude Software Limited Full time
Job Description

We are seeking a highly skilled Senior SDM to manage client relationships, ensure service excellence, and drive business growth.

The ideal candidate will lead teams, oversee service delivery, and act as a trusted advisor, meeting SLAs/KPIs and resolving issues proactively.

Key Responsibilities:
  • Ensure service alignment with business goals and identify upsell opportunities.
  • Manage risks, forecast resources, and drive operational excellence.

A competitive salary of £80,000 per annum is offered, along with commission and a range of benefits including ShareSave scheme, private healthcare, and flexible working options.

About Us

Aptitude Software Limited is a leading provider of financial control and insights to empower clients to achieve their strategies and ambitions. With seven office locations around the world, we serve clients across four continents.

We're strong advocates of supporting applicants from a wide variety of backgrounds, and we work hard to build the confidence of our workforce through inclusivity, equity, and ongoing training.



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