Automotive Technical Specialist
3 days ago
Role Overview
We are seeking a highly skilled Automotive Technical Specialist to join our team at Proftech Talent. As a key contact person between our clients and vehicle manufacturers, you will play a pivotal role in ensuring seamless communication and resolving technical issues.
Key Responsibilities
- Respond to dealer inquiries regarding technical, accessories, and vehicle conversions.
- Identify product issues, provide detailed reports, and collaborate with the technical team and manufacturers to resolve defects.
- Develop and maintain professional relationships with dealership partners and manufacturers.
- Manage information flow to reduce defect reoccurrence and improve manufacturer relationships.
Requirements
- Minimum 5 years' experience in a busy franchise dealer, vehicle manufacturer, or technical service role.
- Experience working on alternative fuel powered vehicles.
- Good working knowledge of connected car technology, APP integration, and relevant BTech or City and Guilds, IMI Automotive Technical qualifications.
- Excellent Motor Vehicle mechanical knowledge.
- Previous experience in an automotive Aftersales department.
- First-class knowledge of dealer aftersales systems and practices.
- Good I.T Skills, including MS Office suite of products.
- Excellent written and verbal skills.
- Strong customer service and problem-solving skills.
- Meticulous and professional.
- Ability to work under pressure.
- Strong organisational skills with the ability to time manage, multi-task, and prioritise.
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