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Hotel Night Porter
2 months ago
Job Summary
The Night Porter is a key member of the Wildes Group team, responsible for ensuring the smooth operation of the hotel during the night shift. This role requires a high level of attention to detail, excellent communication skills, and the ability to work independently as well as part of a team.
Key Responsibilities
- Guest Services
- Assist guests with luggage and porterage services
- Provide exceptional customer service to ensure a positive guest experience
- Hotel Security
- Monitor and maintain the security of the hotel and its surroundings
- Respond to any security incidents or concerns
- Cleaning and Maintenance
- Ensure the cleanliness and maintenance of all hotel areas, including public spaces, staff areas, and meeting rooms
- Perform daily checks to ensure all areas are clean and tidy
- Administrative Tasks
- Assist with administrative tasks, such as answering phones and responding to emails
- Maintain accurate records and reports as required
Requirements
- Experience
- Previous experience in a hospitality or customer service role
- Skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- High level of attention to detail and organizational skills
What We Offer
The Wildes Group offers a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.