Business Process Specialist

2 days ago


Leicester, Leicester, United Kingdom Hastings Direct Full time
About the Role:

This is an exciting opportunity to lead a contact centre team at Hastings Direct, a leading UK insurance provider. As a Business Process Specialist, you will play a key role in driving business growth through exceptional customer experiences.

The ideal candidate will have a strong background in leadership and coaching, with a proven track record of developing high-performing teams. A focus on first-time call resolution and customer-centricity is essential.

Hybrid working offers flexibility, with one day per week in the office and remote work for the rest of the time. The first four weeks of training take place in the office, followed by hybrid working.

Benefits:
  • Salary: £30,000 - £35,000 per annum (dependent on experience)
  • Up to 5% annual discretionary bonus
  • Pension match up to 10% of salary
  • Life insurance (4 x base salary)
Skills and Qualifications:
  • Prioritizing workload and meeting deadlines
  • Effective communication and stakeholder management
  • Interpreting MI and data for performance improvement
  • Supporting remote teams


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