Director of Service Charge Operations

1 month ago


WestonsuperMare, North Somerset, United Kingdom LiveWest Homes Ltd Full time
About Us

We are LiveWest Homes Ltd, a leading housing association dedicated to providing quality homes and services across South West England.

Role Overview

We are seeking an experienced Director of Service Charge Operations to elevate our Service Charge operations and customer experience for our 35,000-strong portfolio who pay a service charge totalling over £23 million.

Key Responsibilities
  • Develop and implement strategies to enhance the efficiency and effectiveness of our Service Charge operations.
  • Lead a team to deliver exceptional customer experiences and resolve any service charge-related issues.
  • Collaborate with stakeholders to ensure seamless integration with other departments.
Requirements
  • Proven experience in a similar role or a related field, preferably within the housing sector.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and problem-solving skills, with a focus on delivering results-driven solutions.
What We Offer
  • A competitive annual salary of approximately £85,000 - £95,000, depending on experience.
  • An exciting opportunity to work with a dynamic and forward-thinking organisation.
  • Ongoing training and development opportunities to help you achieve your career goals.

Please note that we are committed to equality, diversity, and inclusion in the workplace. We welcome applications from talented individuals from all backgrounds.



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