Call Centre Team Lead
1 week ago
About the Role
We are seeking a highly motivated and experienced Customer Service Manager to join our team at Cubitt & West. As a key member of our Call Centre, you will be responsible for leading a team of customer service representatives and driving business growth through exceptional customer service.
Key Responsibilities
- Lead a team of customer service representatives to achieve sales and customer service targets
- Develop and implement customer service strategies to improve customer satisfaction and loyalty
- Collaborate with other departments to ensure seamless customer experience
- Monitor and analyze customer feedback to identify areas for improvement
- Provide coaching and training to team members to enhance their skills and performance
Requirements
- Proven experience in customer service management, preferably in a sales environment
- Excellent communication and leadership skills
- Ability to analyze data and make informed decisions
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
- A competitive salary and bonus structure
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
Apply Now
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