IT Services Technician

3 days ago


Reading, Reading, United Kingdom Reading Voluntary Action Full time
ICT Support Role

We are seeking an experienced ICT Support Technician to join our team at Reading Voluntary Action. The successful candidate will play a key role in delivering secure and reliable ICT services to our colleagues.

The ICT Support Technician will serve as the first point of contact, responsible for overseeing outsourced ICT support from suppliers, providing in-house software deployment, and ensuring compliance with IT policies and procedures.

Key Responsibilities:

  • Ensure end-user needs are met by managing outsourced ICT support services
  • Provide in-house software deployment and Microsoft 365 solutions support
  • Enforce IT policies and procedures

The ideal candidate will be a skilled communicator, able to translate technical language for non-technical stakeholders while building effective working relationships.

You will work closely with the IT Operations Manager to deliver IT change projects and end-user education.

Required Skills:

  • Technical competency in Microsoft 365, including End Point Management, Purview, SharePoint Administration, and Microsoft 365 Administration
  • Understanding of Security groups, conditional Access, and Exchange

Salary Range: £16,794 - £20,525 per annum (£27,617 - £33,752 on a full-time basis)

Job Type: Fixed-term, Part-time (22.5 hours/week)



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