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Assistant General Manager

2 months ago

Glasgow, Glasgow City, United Kingdom Gravity Active Entertainment Full time
Our mission at Gravity Active Entertainment is to create an unparalleled entertainment experience for our customers. As Assistant General Manager, you will play a vital role in achieving this goal. Your primary responsibility will be to assist the General Manager in overseeing the day-to-day operations of the facility. This includes ensuring the highest standards of customer service, maintaining a clean and safe environment, and driving continuous improvement across all departments. You will also be responsible for managing and delivering a high level of safety, as well as developing and implementing strategies to improve customer satisfaction and employee engagement. Key performance indicators will include customer satisfaction, safety records, and employee engagement. If you are a dynamic leader with excellent communication skills and a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Assist the General Manager in overseeing the day-to-day operations of the facility
* Ensure the highest standards of customer service are maintained
* Develop and implement strategies to improve customer satisfaction and employee engagement
* Manage and deliver a high level of safety
* Conduct regular reviews and annual appraisals of Shift Managers

**Requirements:**

* A customer-focused approach with excellent communication skills
* Proven ability to manage a budget and drive results
* Dynamic leadership skills with the ability to motivate and engage employees
* Strong analytical and problem-solving skills

**What We Offer:**

* A dynamic and fast-paced work environment
* Opportunities for professional growth and development
* A competitive salary and benefits package

If you are a motivated and results-driven individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.