Quality Assurance Compliance Specialist

1 week ago


Glasgow, Glasgow City, United Kingdom Three Full time

About the Role

At Three, we're looking for a Quality Assurance Compliance Specialist to join our team. This role plays a vital part in ensuring that our Contact Centre and Retail teams are meeting regulatory requirements when interacting with our customers.

Key Responsibilities:

  • Conduct monthly audits on customer interactions using the FCA Compliance Framework to ensure customers are receiving the right outcomes.
  • Communicate meaningful and constructive feedback to Contact Centre and Retail staff to drive performance improvements.
  • Produce reporting to present the results of your audits to keep senior management informed on our compliance performance and areas of opportunity to improve.
  • Build strong relationships with stakeholders to ensure our outsourced partners and internal channels are calibrated and compliant to our FCA Compliance Framework.
  • Work closely with Three's 2nd Line of Defence to actively maintain and enhance your knowledge of current and forthcoming regulatory requirements.

Requirements:

  • Experience in a quality assurance environment, ideally in a FCA regulated environment.
  • Good understanding of the Ofcom and FCA quality assurance frameworks.
  • Problem-solving capabilities to create meaningful strategies to improve quality.
  • Analytical skills to produce root cause analysis.
  • Able to work within a clearly defined set of regulations and standards.

What We Offer:

  • The salary range for this role starts at £24,960, with an annual bonus and great discounts with our perks for work scheme.
  • Brand new smartphone and unlimited data plan.
  • Great training courses and career development opportunities.
  • Individual Private Medical Cover.

About Us:

We're a diverse and inclusive company, committed to equality in employment and growing a diverse workforce. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

Hybrid Working Arrangement:

We offer a hybrid working arrangement in place as standard for office-based employees, where employees work from a mix of office-based locations and working from their home in the UK to carry out their role.



  • Glasgow, Glasgow City, United Kingdom Three Full time

    Three is a leading telecommunications company that offers a range of services to its customers. Our mission is to provide better connectivity every day for every customer.We are currently seeking a Quality Assurance Compliance Specialist to join our team. This role will be responsible for conducting quality audits against risk-based compliance models for...


  • Glasgow, Glasgow City, United Kingdom RSK Group Full time

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team in Glasgow. The successful candidate will be responsible for ensuring the effective deployment and compliance of Quality and Environmental processes and procedures across all our sites and locations.Main Responsibilities:Providing advice and...


  • Glasgow, Glasgow City, United Kingdom Stafffinders Full time

    About the RoleWe are seeking a Quality Assurance Specialist to join our team at Stafffinders. As a Quality Assurance Specialist, you will be responsible for conducting audits and assessments of project folders within our bespoke CRM system, as well as auditing sites and personnel weekly to ensure compliance with procedures.Key ResponsibilitiesConduct audits...


  • Glasgow, Glasgow City, United Kingdom SGS Full time

    Job DescriptionJob Title: Quality Assurance SpecialistJob Type: PermanentHours: 35 hours per weekSalary: Starting from £23,400 per annum depending on experience levelJob Location: Clydebank - Office basedThe Quality Assurance Specialist will be responsible for conducting audits and quality assessments to ensure compliance with Good Laboratory Practice (GLP)...


  • Glasgow, Glasgow City, United Kingdom Branston Ltd Full time

    Quality Assurance RoleBranston Ltd is seeking a Quality Assurance Specialist to ensure the highest standards of product quality. Key responsibilities include inspecting products, identifying defects, and implementing corrective actions to maintain compliance with customer specifications.Key SkillsQuality control and assuranceProduct inspection and...


  • Glasgow, Glasgow City, United Kingdom Celeros Flow Technology Full time

    Celeros Flow Technology is a leading provider of mission-critical flow control solutions. We are seeking a Quality Assurance Specialist to join our team in Glasgow, Scotland.Job SummaryThe Quality Assurance Specialist will be responsible for managing and coordinating quality assurance activities to support project execution in accordance with the company's...


  • Glasgow, Glasgow City, United Kingdom Spire Global, Inc. Full time

    Job DescriptionAs a Quality Assurance Specialist at Spire Global, Inc., you will play a critical role in ensuring the quality of our products meets the necessary standards. Your responsibilities will include implementing all product assurance tasks on institutional projects and ensuring compliance with project requirements.Main Responsibilities:Evaluate...


  • Glasgow, Glasgow City, United Kingdom 3173 Limited Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at 3173 Limited. As a key member of our Risk and Audit team, you will play a crucial role in ensuring the quality and compliance of our business processes.Key ResponsibilitiesContribute to the development and implementation of our Quality and Compliance Monitoring...


  • Glasgow, Glasgow City, United Kingdom RSK Group Full time

    We are seeking a Quality Assurance Specialist to ensure the effective deployment and compliance of Quality and Environmental processes and procedures within RSK Group and its supply base. The role will be based in our Glasgow office on a hybrid working model.Main duties and responsibilitiesProviding advice and support on the implementation of Quality...


  • Glasgow, Glasgow City, United Kingdom KHR Recruitment Specialists Full time

    Job Title: Quality Assurance SpecialistAbout Us: KHR Recruitment Specialists is a leading provider of quality assurance solutions in Scotland, dedicated to helping businesses thrive through adherence to industry standards.Salary: £25,000 - £35,000 per annum, depending on experienceJob Description:We are seeking a detail-oriented Quality Assistant to ensure...


  • Glasgow, Glasgow City, United Kingdom Celeros Flow Technology Full time

    Celeros Flow Technology: A Leader in Quality ManagementAt Celeros Flow Technology, we are committed to delivering high-quality products and services that meet the stringent requirements of our customers. As a leading provider of mission-critical flow control equipment, we understand the importance of quality management in ensuring the reliability and safety...


  • Glasgow, Glasgow City, United Kingdom RSK Group Full time

    We are seeking a Senior Quality Assurance Specialist to join our team in Glasgow. This is a full-time permanent position based on a hybrid working model.Main duties and responsibilities include:Providing advice and support on the implementation of quality management systems, processes, and procedures within our business and its supply base.Collaborating with...


  • Glasgow, Glasgow City, United Kingdom Branston Ltd Full time

    Quality Assurance Specialist RoleBranston Ltd is seeking a skilled Quality Assurance Specialist to ensure the highest standards of product excellence. As part of our Abernethy team, you will be responsible for verifying that all products meet our customer specifications.We are undergoing significant improvements with new automation installations, creating an...


  • Glasgow, Glasgow City, United Kingdom Glacier Group Full time

    Glacier Energy, a leading provider of specialist corrosion resistant alloy (CRA) weld overlay solutions and welding and fabrication services, is seeking a Quality Assurance Specialist to join their team in Glasgow.The successful candidate will be responsible for collating quality documentation to ensure client requirements and specifications are met, as well...


  • Glasgow, Glasgow City, United Kingdom Branston Ltd Full time

    Quality Assurance RoleWe are seeking a Quality Assurance Specialist to ensure our products meet the highest standards. Key responsibilities include verifying product quality and adhering to customer specifications.Branston Ltd is committed to continuous improvement, with recent automation installations driving efficiency and excellence.


  • Glasgow, Glasgow City, United Kingdom KBR Full time

    Job Title: Quality Assurance SpecialistThe Role:The Quality Assurance Specialist will report to the Quality Manager to provide support and be responsible for tracking and updating various registers in the common data environment with the inputs from the Quality Manager and NEC4 Supervisors.Responsibilities:Assisting in the development, implementation, and...


  • Glasgow, Glasgow City, United Kingdom Branston Ltd Full time

    Product Quality Assurance RoleWe are seeking a Quality Assurance Specialist to ensure our products meet the highest standards. Responsibilities include inspecting products and reporting any defects or discrepancies.Key ResponsibilitiesInspect products for quality and consistencyReport any defects or discrepancies to managementCollaborate with production...


  • Glasgow, Glasgow City, United Kingdom Scottish Qualifications Authority Full time

    **About the Role**We are seeking a highly skilled Quality Assurance Specialist to support the verification and qualification approval activities of our PDA Trade Union Representation qualification and units (VG 603). The successful candidate will have relevant knowledge of the subject area and experience in quality assurance.**Key Responsibilities**Support...


  • Glasgow, Glasgow City, United Kingdom Morson Talent Full time

    About the Role">We are seeking a Quality Assurance Specialist to join our Supplier Quality Development Team (SQDT) in the South West. As a key member of the team, you will support and manage Project Counterfeit, Fraudulent and Suspect Item (CFSI) arrangements associated with one of Europe's largest infrastructure Projects.


  • Glasgow, Glasgow City, United Kingdom City & Guilds Full time

    Electrical Quality Assurance SpecialistWe are seeking a highly skilled Electrical Quality Assurance Specialist to join our team and carry out quality assurance activities in line with City & Guilds and regulatory arrangements.In this role, you will work closely with our centres and the City & Guilds office to plan and monitor quality assurance activities....