Senior Retail Travel Manager Position Available
2 days ago
This is an exciting opportunity to lead a team of travel consultants and take on a senior retail travel management role within a well-established independent travel agency based in Hertfordshire.
Job SummaryWe are seeking an experienced sales-focused retail travel professional with strong leadership skills and previous experience in booking holidays face-to-face or over the phone. The ideal candidate will have a passion for travel and be able to inspire and motivate their team to deliver exceptional customer service.
Key Responsibilities- Manage a small team of travel consultants, providing guidance and support to ensure maximum productivity and enthusiasm.
- Book all aspects of a holiday face-to-face or over the phone, using excellent communication and negotiation skills.
- Promote the business to new markets and attend trade events, identifying opportunities for growth and development.
- Organise daily workloads and delegate tasks to appropriate personnel, ensuring efficient use of resources.
- Monitor team and individual performance throughout the day, providing constructive feedback and coaching to improve performance.
- Proven experience as a Team Leader, Assistant Manager, or Branch Manager within the travel industry.
- Demonstrated sales experience in travel, with a track record of meeting targets and exceeding expectations.
- Excellent understanding of the travel industry, including market trends and consumer behaviour.
- Self-motivated and able to multitask, with effective time management and prioritisation skills.
- Strong questioning and listening skills, with the ability to build rapport with customers and colleagues alike.
- The ability to work under pressure, remaining calm and composed in fast-paced environments.
- A very competitive basic salary of £27,000 - £28,000 per annum, depending on experience.
- Bonus structure, with opportunities to earn additional income based on performance.
- FAM trips, providing access to exclusive travel experiences and networking opportunities.
- Staff parking, making it easier to commute to work.
Monday to Friday: 9am - 5pm
Saturday: 9am - 3pm
Closed Sundays and Bank Holidays.
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