Regional Courier Operations Coordinator

3 weeks ago


Cleckheaton, Kirklees, United Kingdom Staff Selection UK Full time

Staff Selection UK is seeking a Regional Courier Engagement Co-ordinator to support the overall 'Courier First' recruitment and retention strategy. The successful candidate will play a key role in supporting local services centres in maximising courier handover, in line with the region's specific targets. This role will require the co-ordinator to ensure all recruiting and onboarding processes are in place and adhered to, and to support local sites to improve their courier engagement and retention rates through proactive initiatives.

Main Responsibilities:

  • Act as a key point of contact for new couriers, identifying pain points, resolving issues, and promoting a positive working environment that encourages high performance and commitment.
  • Support the courier briefing and debriefing processes at defined intervals, conducting regular check-in calls during day 1, week 1, and month 1, and helping to analyse and understand issues that impact courier engagement and retention.
  • Using insights from these sessions to inform operational teams to help develop solutions to solve problems, increasing courier satisfaction, and enhancing overall service quality.
  • Reviewing and analysing feedback collected at point of training and onboarding to identify opportunities for improvement to help support the retention of courier resource.

Required Experience:

  • Previous experience of working within a customer service or administration environment, either face-to-face or via telephone.


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