Store Manager

3 weeks ago


Glasgow, Glasgow City, United Kingdom Hotel Chocolat Full time

Hotel Chocolat is a premium chocolate brand with a strong presence in the UK market. We offer a range of luxury products, including giftable chocolates, alcohol, and our pioneering drinking chocolate system, the VelvetiserTM. Our mission is to make people and nature happy through chocolate. We're looking for a Store Manager to support and lead our retail team, working closely with the Store Manager to drive sales and deliver exceptional customer service.

As a Store Manager, you'll be a people-focused and confident leader with a passion for our products and values. You'll inspire, coach, and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values. You'll drive store sales and profit plans, taking action to maximise performance and exceed sales targets and KPIs.

Key responsibilities include:

  • Supporting the Store Manager in providing excellent leadership to the retail team
  • Driving store sales and profit plans
  • Exceeding sales targets and KPIs through clear and effective communication to the team
  • Maximising all commercial opportunities in-store through timely implementation of promotions, offers, and marketing initiatives

Requirements include:

  • Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer
  • Demonstrable experience in high-service guest interaction
  • Natural leadership qualities to get the best out of your high-performing team
  • A passion for chocolate, our brand, and for giving the best service to our guests

We offer a competitive salary, incentives based on performance, and a range of benefits, including 50% unlimited staff discount and 70% discount off a stay in our Hotel in St Lucia. We're open to discussions around flexible working and offer a chance to work in an exciting, innovative, and expanding company.


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