Operations Coordinator

4 weeks ago


Crawley, West Sussex, United Kingdom Mears Full time

About the Role

As a key member of the Mears team, you will be working closely with Crawley Council to deliver exceptional service and support to our local community. Your role will involve working alongside a stable and profitable contract, ensuring that repairs and maintenance are carried out efficiently and effectively.

You will be responsible for scheduling work orders through our in-house appointment systems, ensuring that operatives and sub-contractors are allocated resources effectively. Your attention to detail and organizational skills will be essential in ensuring that repairs are completed on time and to a high standard.

Key Responsibilities:

  • Schedule work orders through in-house appointment systems
  • Allocate resources to operatives and sub-contractors
  • Monitor and update job status, including jobs raised, booked, cancelled, and overdue
  • Communicate effectively with service users, clients, and internal stakeholders
  • Work collaboratively with team members to ensure an efficient and productive service is delivered

Requirements:

  • Previous experience in planning within a Social Housing environment
  • Good verbal and written communication skills
  • Good time management, planning, and organizational skills
  • Good knowledge of computerized systems
  • Good customer service skills

Benefits:

  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day
  • Volunteering Leave
  • Staff perks with Mears Rewards
  • Family-friendly policies


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