Ambitious Learner Engagement Specialist

6 days ago


Hay Mills, Birmingham, United Kingdom undisclosed Full time
Learner Engagement and Enrolment Opportunities

Undisclosed is seeking a dedicated Learner Engagement and Enrolment Officer to join its central team in Birmingham. In this role, you will play a vital part in guiding learners from their first inquiry through to successful enrolment, ensuring they feel informed, supported, and confident in their journey.

Key Responsibilities:
  • Engage with Learners: Promptly follow up with prospective learners, providing timely and personalised support.
  • Provide Course Information: Clearly explain course options, entry requirements, funding sources, and career prospects.
  • Tailor Guidance: Offer advice based on each learner's unique goals, qualifications, and aspirations to help them choose the right pathway.
  • Convert Interest into Enrolments: Guide learners through the enrolment process, addressing any concerns and supporting them in committing to their chosen program.
  • Collaborate with Teams: Work with marketing and recruitment teams to enhance outreach efforts and provide valuable insights to improve future campaigns.
Requirements:
  • Industry Knowledge: Familiarity with funding streams, skills programs, and relevant digital tools.
  • Communication Skills: Excellent verbal and written communication to clearly present information to diverse audiences.
  • Interpersonal Skills: Ability to handle sensitive issues diplomatically and build positive relationships.
  • Problem-Solving Ability: Experience in analysing challenges and implementing effective solutions.
  • Adaptability & Team Collaboration: Flexible in managing changing priorities and committed to working collaboratively across all levels.

Please note: Eligibility to work in the UK is required, and the successful candidate will undergo pre-employment checks, including an enhanced DBS check and satisfactory references.



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