Hotel Operations Supervisor

2 days ago


Luton, Luton, United Kingdom Hilton Worldwide, Inc. Full time
Job Summary:
As a key member of the Front Office Team at Hilton Worldwide, Inc., this role involves assisting in supervising and managing hotel operations to maintain high standards. The successful candidate will be responsible for evaluating Guest satisfaction, monitoring trends, and recognising regular and VIP Guests.

The ideal candidate will have previous supervisory experience in Front Office within the hotel/leisure/retail industry and possess a high level of commercial awareness and sales capabilities. They will also demonstrate excellent leadership, interpersonal and communication skills, as well as accountability and resilience.

This is an excellent opportunity to grow your career and develop your skills in a dynamic and fast-paced environment. With a competitive salary of £26,000 per year and a range of benefits including free meals, parking, and gym membership, this role offers a great work-life balance and opportunities for professional development.

Key Responsibilities:
  • Assist in supervising and managing hotel operations
  • Evaluate Guest satisfaction and monitor trends
  • Recognise regular and VIP Guests and promote loyalty schemes
  • Maximise room occupancy and use up-selling techniques
  • Maintain high standards of appearance, performance, and communication
  • Conduct monthly communication meetings and produce minutes
  • Assist with staff performance issues, recruiting, and developing the Front Office Team


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