Infrastructure Support Professional

3 weeks ago


Guildford, Surrey, United Kingdom Omega Resource Group Careers Full time
Technical Service Delivery
Omega Resource Group Careers seeks a skilled Systems Engineer to join our team in Surrey. As a key member of our technical team, you will be responsible for delivering high-quality technical services to our clients, ensuring the smooth operation of our integrated security solutions.

Key Responsibilities
  • Attend scheduled maintenance calls and address faults on the first visit whenever possible.
  • Implement a proactive preventative maintenance program to minimize system downtime.
  • Collect and accurately document site configuration data to inform future maintenance activities.
  • Optimize car stock levels to ensure efficient service delivery.
  • Maintain accurate and up-to-date records of all activities performed.
  • Participate in an out-of-hours rotational cover arrangement to provide comprehensive support.
  • Commission small projects as required, adhering to technical and quality standards.
  • Audit quality procedures to ensure compliance with established guidelines.
  • Deliver targeted training sessions to enhance customer and colleague knowledge.
  • Support the team by undertaking additional tasks as required.

Salary and Benefits

This critical role attracts a salary of £39,655 per annum, reflecting its importance in delivering exceptional service to our clients. We also offer a range of benefits to support your professional growth and well-being.



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