Dynamic Front Office Supervisor

1 week ago


London, Greater London, United Kingdom Vintry & Mercer Full time

We are seeking a skilled and experienced Night Manager to join our vibrant team at Vintry & Mercer, a luxurious hotel located in the heart of London's Vintry Ward.

About the Role

As a Night Manager, you will be responsible for overseeing all hotel operations, maintaining high standards of service, and ensuring the smooth management of the night team. You will also handle guest complaints in a professional manner and provide exceptional customer service.

Key Responsibilities
  • Manage night team members, providing guidance and support as needed
  • Ensure efficient coordination between departments, promoting a positive work environment
  • Supervise and verify the accuracy of night audit reports
  • Maintain knowledge of fire safety procedures and protocols
  • Handle rebates in accordance with the credit policy

You will be an ideal candidate if you have previous experience as a Front Office Supervisor or in a similar role, preferably in a 4/5* environment. A working knowledge of Opera and Microsoft Office is also desirable.

Social Skills and Experience

To succeed in this role, you must possess excellent communication skills, able to interact effectively with guests and colleagues to project a positive image of the hotel at all times.

Vintry & Mercer offers a unique blend of old-world charm and modern sophistication, set amidst the historic livery halls, guilds, and narrow streets of London's Vintry Ward. As a Night Manager, you will be part of a dynamic team that strives to deliver exceptional service and create unforgettable experiences for our guests.

In line with the requirements of UK employment law, all applicants must be eligible to live and work in the UK.

 

Estimated Salary: £45,000 - £55,000 per annum



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