Quality Assurance Specialist
4 weeks ago
Role Overview
OVO Energy is seeking a highly skilled Assurance Coordinator to join our Energy Solutions team. As an Assurance Coordinator, you will play a crucial role in ensuring the quality of our energy efficiency measures and associated works.
Key Responsibilities
- Quality Monitoring: Monitor adherence to procedures through regular checks on business practices and support the business in maintaining records relating to risk and change management.
- Document Management: Maintain a document register to control the suite of documentation for the business and support the business in creation and review of processes.
- Process Creation: Develop process maps and supporting documentation to ensure efficient and effective processes.
- Quality Management System Support: Support the business in maintaining the Quality Management System and external certifications to a high standard.
- Project Compliance: Provide review and guidance on compliance requirements to new initiatives coming into the business, including construction compliance, energy efficiency funding, and general laws and regulations.
- Customer Service: Support the Assurance team in handling customer calls and complaints when required.
- Provide support to the Assurance Manager as and when required.
Requirements
- Experience and knowledge in trend analysis and continuous improvement.
- Experience in creating process maps and process documentation.
- High standard of skills and experience in effective problem solving.
- Experience of building strong networks and managing third party relationships.
- Experience in completing quality checks/audits.
- Strong IT skills specifically in spreadsheets with ability to create reporting and conduct trend analysis.
- Strong communication and presentation skills.
- Ability to work well on own initiative and as part of team.
- Attention to detail.
- Self-motivated and assertive.
What We Offer
OVO Energy offers a competitive salary range of £29,980 - £32,000, depending on your specific skills and experience. You will also be eligible for an on-target bonus of 15% and a range of green benefits and progressive policies to help you feel like you belong at OVO. We also offer flex pay, an extra 9% of your salary on top of your core pay to use as you like.
About OVO Energy
OVO Energy is a leading energy company on a mission to solve one of humanity's biggest challenges, the climate crisis. We believe that everyone belongs at OVO and are committed to creating a diverse and inclusive workplace. We have 8 Belonging Networks at OVO, led by our people, for our people, to help us build a truly inclusive and diverse workplace.
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