Quality Assurance Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom OVO Energy Full time

Role Overview

OVO Energy is seeking a highly skilled Assurance Coordinator to join our Energy Solutions team. As an Assurance Coordinator, you will play a crucial role in ensuring the quality of our energy efficiency measures and associated works.

Key Responsibilities

  • Quality Monitoring: Monitor adherence to procedures through regular checks on business practices and support the business in maintaining records relating to risk and change management.
  • Document Management: Maintain a document register to control the suite of documentation for the business and support the business in creation and review of processes.
  • Process Creation: Develop process maps and supporting documentation to ensure efficient and effective processes.
  • Quality Management System Support: Support the business in maintaining the Quality Management System and external certifications to a high standard.
  • Project Compliance: Provide review and guidance on compliance requirements to new initiatives coming into the business, including construction compliance, energy efficiency funding, and general laws and regulations.
  • Customer Service: Support the Assurance team in handling customer calls and complaints when required.
  • Provide support to the Assurance Manager as and when required.

Requirements

  • Experience and knowledge in trend analysis and continuous improvement.
  • Experience in creating process maps and process documentation.
  • High standard of skills and experience in effective problem solving.
  • Experience of building strong networks and managing third party relationships.
  • Experience in completing quality checks/audits.
  • Strong IT skills specifically in spreadsheets with ability to create reporting and conduct trend analysis.
  • Strong communication and presentation skills.
  • Ability to work well on own initiative and as part of team.
  • Attention to detail.
  • Self-motivated and assertive.

What We Offer

OVO Energy offers a competitive salary range of £29,980 - £32,000, depending on your specific skills and experience. You will also be eligible for an on-target bonus of 15% and a range of green benefits and progressive policies to help you feel like you belong at OVO. We also offer flex pay, an extra 9% of your salary on top of your core pay to use as you like.

About OVO Energy

OVO Energy is a leading energy company on a mission to solve one of humanity's biggest challenges, the climate crisis. We believe that everyone belongs at OVO and are committed to creating a diverse and inclusive workplace. We have 8 Belonging Networks at OVO, led by our people, for our people, to help us build a truly inclusive and diverse workplace.



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