IT Operations Supervisor
6 days ago
Job Title: IT Operations Supervisor
At L&G Recruitment, we're seeking an experienced IT Operations Supervisor to lead our Service Desk team. This is a challenging role that requires strong leadership skills, technical knowledge, and excellent communication abilities.
Key Responsibilities:
- Team Supervision: Oversee the performance of the Service Desk team, ensuring timely resolution of Incidents and Service Requests, and adherence to HR and IS policies.
- Performance Evaluations: Conduct annual and semi-annual performance evaluations for Support Analysts, providing guidance and feedback for improvement.
- Incident Management: Monitor and prioritize Incidents, ensuring SLAs are met, quality is maintained, and escalations are handled appropriately.
- Customer Satisfaction: Follow up on customer dissatisfaction to identify issues and opportunities for service improvement.
- Collaboration & Reporting: Work with the Service Desk Manager to improve team performance, document activities, and generate reports as needed.
Requirements:
- 5-7 years of experience in customer service technology, with Lead experience.
- Strong communication, problem-solving, and organizational skills.
- Ability to manage multiple tasks in high-pressure situations.
- High school diploma required; college degree preferred.
Compensation:
We offer a competitive salary range of $80,000 - $110,000 per year, depending on qualifications and experience.
About Us:
L&G Recruitment is a leading recruitment agency specializing in IT and technology roles. We pride ourselves on our expertise, professionalism, and commitment to excellence.
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