Senior Hospitality Manager

4 weeks ago


Falmouth, Cornwall, United Kingdom St Austell Brewery Full time

The Chain Locker, a 16th-century inn, is a scenic hub in Falmouth, offering a unique work environment with breathtaking views of the Carrick Roads sailing waters and Falmouth harbour.

We're seeking an experienced Assistant Manager to help us deliver exceptional experiences. This role involves working in a dynamic team, motivating staff, and supporting the General Manager.

About the Role:

  • Take charge when the General Manager is away, ensuring a smooth operation and motivating team members to deliver their best.
  • Create a warm welcome for guests, making every first impression count to ensure experiences delight from the start.
  • Monitor customer feedback to maintain high standards and improve where necessary.
  • Support the full team, including Front and Back of House, during peak times, ensuring a consistently high level of service.
  • Oversee the production of a quality food offering and recognize the importance of the Kitchen Team.
  • Provide support to team members when needed, drawing on your wealth of experience in a similar role.
  • Ensure all admin and cash management systems are running efficiently, taking responsibility when the General Manager is away.
  • Be familiar with health and safety regulations.
  • Be an inspiring role model, providing support and development opportunities for team members.
  • Pursue your own development, with an eye towards becoming a General Manager in the future.

What We Offer:

  • 30% off food and drink in our pubs
  • 50% off overnight stays in our pubs
  • £150 towards a stay in one of our pubs
  • Tips
  • Bonus Scheme
  • Discount scheme across hundreds of retailers
  • Cycle to work scheme on select roles
  • Learning and development opportunities
  • Career progression
  • Meal provided for shifts over 6 hours (up to the value of £10)
  • Family-friendly policies
  • Flexible working
  • Paid time off to volunteer

Additional Information:

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.



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