Helpdesk Technician

**Job Summary:**

We are looking for a Helpdesk Technician to join our team at In Technology Group. The successful candidate will be responsible for providing technical support to our clients and resolving technical issues.

The Helpdesk Technician will work closely with our IT team to provide timely and effective technical support to our clients. The ideal candidate will have a strong understanding of IT infrastructure and be able to troubleshoot complex technical issues.

The key responsibilities of the Helpdesk Technician will include:

• Providing 1st/2nd line technical support
• Troubleshooting: Diagnosing and resolving technical issues, including hardware, software, networking, and cloud-based systems
• System Monitoring: Proactively monitoring client systems to ensure optimal performance and uptime
• Installations & Configurations: Assisting with the installation, configuration, and maintenance of hardware and software systems

**Requirements:**

• Proven Experience: Minimum 2-3 years of experience within IT, preferably within an MSP environment
• Experience supporting Windows 10/11 and Microsoft Office Suite
• Strong knowledge of Active Directory, Exchange, Office 365, and network protocols (DNS, DHCP, TCP/IP)
• Familiarity with virtualisation technologies (e.g., VMware, Hyper-V)
• Experience with backup and recovery solutions
• Familiar with supporting switches/routers/firewalls

Please note that you will need a full driving license and access to your own vehicle to fulfill the duties for this opportunity.