Accommodation Coordinator
5 days ago
Main Responsibilities:
- Conduct daily reservations checks from various platforms to ensure accurate and up-to-date information.
- Verify and update reservations, including back-ups, comments, and payments, to ensure seamless guest experiences.
- Monitor and manage OTA commissions to optimize revenue and profitability.
- Submit weekly commissions on Fastcom to ensure timely payment and reconciliation.
- Update trackers on a daily basis to monitor key performance indicators, such as no-shows, cancellations, and other important metrics.
- Provide exceptional customer service via phone, email, and face-to-face interactions to ensure guest satisfaction and loyalty.
- Develop in-depth knowledge of hotel rooms and events to effectively handle initial inquiries and provide expert advice.
- Organize and deliver hotel show arounds to promote the sale of accommodation and meeting space.
- Support group bookings from start to finish, collaborating with other departments as needed to ensure seamless execution.
- Serve as the primary point of contact for client inquiries regarding accommodation and meeting and events.
- Coordinate events, including corporate bookings, private functions, and weddings, to provide exceptional guest experiences.
- Arrange and conduct hotel show arounds to promote the sale of accommodation and/or meeting space.
- Build strong relationships with key clients to understand their needs and identify opportunities for future business.
- Provide detailed function plans to hotel operations teams to ensure client requirements are met and exceeded.
- Maintain the accuracy and integrity of the in-house reservations system.
- Respond to booking inquiries in a timely and professional manner to secure bookings and ensure guest satisfaction.
- Work with a diverse team of multinational colleagues.
- Be part of a global community of hospitality professionals.
- Opportunities for career development and growth.
- Special staff rates at our hotels.
- Free gym membership.
- Free night stays at our UK hotels and discounts at Accor restaurants.
- Discounted hotel rates worldwide at Accor hotels.
- Great work environment and colleagues.
- Personal development programs.
- Complimentary meals on duty and uniforms.
- Pension scheme.
- 28 days of holiday time, including bank holidays, increasing yearly.
- Free parking.
- Apprenticeship scheme.
- Continuously learn and develop with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere, exploring limitless opportunities across 5000 hotels in over 100 countries.
- Participate in initiatives to build a more inclusive and sustainable world.
- And many more benefits and perks.
Information on the Processing of Personal Data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
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