Customer Team Leader
4 weeks ago
We're seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members and providing exceptional customer service to our customers.
You will be responsible for coaching and supervising your team, deputising for the Store Manager, and delivering great customer service. You will also be responsible for maintaining a safe and legal store environment, managing diligence checks and stock accuracy, and supporting your Store Manager with HR processes.
We're looking for someone who is passionate about delivering excellent customer service, has strong leadership skills, and is able to work well under pressure. If you're a motivated and enthusiastic individual who is looking for a new challenge, we'd love to hear from you.
Key Responsibilities- Lead a team of Customer Team Members and provide coaching and supervision
- Deliver exceptional customer service and maintain a safe and legal store environment
- Manage diligence checks and stock accuracy
- Support the Store Manager with HR processes
- Deputise for the Store Manager as needed
- Strong leadership skills and ability to motivate a team
- Excellent customer service skills and ability to work well under pressure
- Ability to maintain a safe and legal store environment
- Strong organizational and problem-solving skills
- Ability to work flexibly and adapt to changing situations
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream – a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
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