Award Administration Specialist

3 weeks ago

London, Greater London, United Kingdom D&AD Full time

We are seeking an experienced Award Administration Specialist to join our team at D&AD. This is a fantastic opportunity for someone who is passionate about design and advertising to join a dynamic team.

About the Job

The successful candidate will be responsible for supporting the administration and delivery of the D&AD Awards and New Blood Awards. This will involve providing high-quality customer service to entrants, dealing confidently and efficiently with incoming and outgoing entry queries, using the D&AD query database to log and resolve all queries, working with entrants to understand their needs and objectives and offering support on entry.

Main Responsibilities:

  1. Cataloguing: Use the D&AD logging system to record and check entry data, process and file physical/digital entries, sort and open packages, quality-check moving image, stills, and web/app entries, edit awards entry media where necessary, identify and resolve problems with entries, contacting the entrant where necessary, liaise with the operations team and management to resolve complex problems, support other Award Administration Specialists across the D&AD Awards or New Blood Awards during busy periods if necessary.
  2. Online Judging: Ensure all entries are processed to the right standard in time for online judging, liaise with the judges to ensure they understand and complete the online judging process on time, resolve any issues raised by the judges during the judging process, keep management informed of any problems that may arise, ensure all communication with the judges is consistent and in line with D&AD's tone of voice.
  3. Judging: Quality control; ensure work is accurately prepared and displayed for judging, assist with the transportation to and setup of work at judging, support changeover of jury sessions and judging rounds, support and assist the jury host during judging sessions when required, help resolve any problems and queries, proofread written information if necessary.
  4. Other Duties: Support the D&AD Awards Ceremony and Festival if necessary, review winners' information on the website to ensure accuracy and that all assets are correctly uploaded, conduct quality checks on ceremony reels to confirm they are error-free and meet standards, provide feedback to aid the review and development of all awards products, perform additional administrative tasks as required.
Requirements

We are looking for someone who is enthusiastic, motivated, and has excellent communication skills. The ideal candidate will be proactive, organized, and able to work effectively under pressure. If you are interested in this exciting opportunity, please submit your application, including your CV and cover letter.

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