Hospitality Operations Manager
1 week ago
We are seeking a skilled Hospitality Supervisor to join our team at the University of Bath. As a key member of our Hospitality Operations department, you will play a vital role in ensuring exceptional customer experiences across our facilities.
Key Responsibilities:
- Supervise and coordinate the work of hospitality staff to deliver high-quality service to customers.
- Work collaboratively with colleagues to achieve departmental goals and objectives.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor and maintain high standards of service quality, safety, and hygiene.
- Contribute to the development and implementation of departmental policies and procedures.
Requirements:
- Proven experience in a hospitality or customer-facing role, with a strong track record of delivering excellent customer service.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- Ability to work flexibly and adapt to changing priorities and deadlines.
- Strong problem-solving and analytical skills, with the ability to identify and resolve issues efficiently.
- Knowledge of hospitality industry standards and best practices.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and supportive team environment.
- Professional development and training opportunities to enhance your skills and knowledge.
- A chance to make a real difference in the lives of our customers and colleagues.
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