Operations Management Opportunity

1 week ago


Birmingham, Birmingham, United Kingdom ea Change Full time
Job Description

We are looking for a Customer Service Team Lead to join our team at ea Change. In this role, you will be responsible for building and managing a function from the ground up, including designing and implementing new processes and procedures.

The ideal candidate will have strong leadership and team building skills, with experience in customer services and a financial services background. Ideally, you will have Retail Banking experience.

This is an exciting opportunity for someone who wants to make a real impact in a Retail Bank.

Key Responsibilities:

  • Develop and implement new processes and procedures
  • Lead a team to achieve customer satisfaction and meet SLA's

Requirements:

  • 2 years experience in customer services with strong leadership skills
  • Financial services background and ideally Retail Banking experience
  • Experience of working within a small business previously will be advantageous

Estimated Salary: £32,500 - £33,000 per annum



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