Guest Service Excellence Trainer

3 weeks ago


Whitechapel, Greater London, United Kingdom Staycity Aparthotels Full time
Key Responsibilities
  • Develop brand-specific learning content, creating compelling learning resources custom-tailored for Staycity
  • Deliver dynamic training programs, conducting sessions at Staycity in formats such as workshops, webinars, and in-person sessions
  • Partner with external training providers to ensure brand-specific and carefully curated content is delivered to our Operations teams
Requirements
  • 3+ years of hands-on experience in a Learning and Development role in a guest or customer service-focused hospitality environment
  • Proven track record of delivering impactful training across diverse formats and populations
  • Experience working across European geographies (this is preferable but not essential)


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