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Internal Sales Representative
2 months ago
Escape Recruitment Services is seeking a highly motivated and results-driven Internal Sales Executive to join our Commercial Division in West Lothian. As a key member of our Sales team, you will play a crucial role in driving business growth and revenue through effective customer relationships and sales strategies.
Key Responsibilities:- Establish and maintain strong relationships with existing and lapsed customers to increase sales revenue and customer retention.
- Develop and execute a call cycle to maintain regular contact with customers and identify opportunities to sell additional products and services.
- Provide technical product specification, availability, and pricing information to customers.
- Proactively promote new products and advise customers of product launches.
- Build sales quotes for customers and follow up to close deals.
- Deliver presentations to customers on products, both online and in-person.
- Maintain accurate sales pipeline and forecasting.
- Provide regular reports on sales activities and achievements.
- Ensure CRM database is up-to-date and accurate.
- Resolve customer issues and complaints in a timely manner.
- Process sales orders, arrange returns, and send invoice and credit information to accounts.
- Previous experience in a similar sales, customer relationship development, and/or account management role.
- Strong communication skills to build relationships with customers, stakeholders, and internal teams.
- Experience in building sales pipeline and forecasting using relevant software.
- Confident IT skills, including MS Office and CRM databases.
- Effective problem-solving skills and attention to detail.
