Helpdesk Analyst

16 hours ago


Bristol, Bristol, United Kingdom The Priory Full time

About The Priory

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The Priory is a leading independent provider of mental healthcare and adult social care services in the UK. With a rich history dating back to 1856, we have established ourselves as a trusted partner in delivering exceptional care and support to individuals across the country.

Job Summary

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We are seeking an experienced Helpdesk Analyst to join our Bristol-based Technical Helpdesk team. As a key member of our infrastructure team, you will provide technical support and expertise to our internal stakeholders, ensuring seamless operation of our systems and applications.

Responsibilities

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  1. Providing technical support via phone, email, or in-person to internal stakeholders
  2. Analyzing and troubleshooting complex technical issues using diagnostic tools and software
  3. Developing and maintaining knowledge of our systems, applications, and technologies to ensure seamless integration and operation
  4. Collaborating with cross-functional teams to identify and resolve technical issues affecting multiple departments
  5. Documenting and tracking technical issues, resolutions, and knowledge base articles to improve incident management processes

Requirements

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  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in a helpdesk or technical support role, preferably in a healthcare or adult social care environment
  • Proven track record of providing exceptional customer service and resolving complex technical issues
  • Familiarity with industry-standard technical tools, such as ticketing systems, monitoring software, and collaboration platforms
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholder groups

What We Offer

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  • A competitive salary of £32,000 per annum, based on experience
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities to enhance your technical skills and career prospects
  • A dynamic and supportive work environment, with regular feedback and performance evaluations
  • The chance to make a real difference in the lives of our clients and contribute to the success of our organization

How to Apply

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Please submit your application, including your resume and cover letter, to [insert contact information].


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