Quality Assurance Specialist
4 weeks ago
Job Summary
Computacenter is seeking a Quality Assurance Specialist to provide independent quality expertise to review, support and improve current customer service delivery for Technology Sourcing customers and services.
Key Responsibilities
- Identify improvement opportunities using quality data indicators at a customer level.
- Collaborate with customer teams to undertake discovery, root cause analysis and understand customer commitments.
- Validate end to end effectiveness of the improvements, including test ahead of implementation.
- Secure agreement to new approach and support customer team with the implementation of change including training, documentation and post change 'hypercare' support.
- Collaborate with account teams and customers to support change controls.
- Input into GTS Quality Management System identifying themes of improvement.
- Share training opportunities with the Operational Business Support & Development Team.
Requirements
- Experience and expertise in core enterprise systems including Salesforce and SAP.
- Champion of MS Office capabilities.
- Knowledge of quality approaches and motivated by operational excellence.
- Good experience in project management including PRINCE2 or equivalent qualification.
- Excellent written and spoken English.
- Willingness to travel.
- French and/or German language skills.
- Secure an effective and positive network across the GTS functions.
About Computacenter
Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.
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