Compliance Quality Assurance Specialist

1 month ago


London, Greater London, United Kingdom Lawes Insurance Recruitment Full time

About the Role

You will be responsible for leading the compliance strategy and implementation of standards in a dynamic regional sales team. The role involves influencing and monitoring the performance of offices across Hertfordshire, Bedfordshire, Buckinghamshire, and Essex to ensure sales of products and services meet the required quality and regulatory standards.

Key Responsibilities:

  • Support and oversee new offices to ensure initial training, monitoring, and sales support is provided.
  • The monitoring, assessing, and coaching of existing offices in order to achieve the required standards of competence.
  • Analyse, proactively identify, report and escalate common or systemic quality risks and issues, to influence and support the shaping of national development solutions or risk mitigation action, to ensure customers and company's reputation is protected.
  • Complete Agency Training & Competency audits to gain control assurance and ensure that any remedial actions are identified, setting agreed actions for these to meet compliance requirements.
    • This is a varied and interesting role where you will need to quickly build and develop strong working relationships with regional sales teams, Learning & Organisational Development, and Head Office colleagues.
    • You will ensure effective collaboration exists across the regional team and all General Insurance training and competence are met within your agencies.
    • As part of this varied role, you will also be involved in delivering one-off projects/activities as required.

About You

Ideally, you will be working in General Insurance or Financial Services with experience of a regulated environment.

  • Prepared to travel on a weekly basis to various office locations.
  • Annual bonus (up to 17%.
  • Contributory pension scheme, up to 20%, including your 8% contribution.
  • 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme.
  • A Family Friendly policy that helps you balance your work and family responsibilities.
  • Access to savings at High Street brands, travel, and supermarkets.
  • £20 contribution to a monthly gym membership – subject to T&Cs.
  • Health and wellbeing plan – cashback for dentist, opticians, physio, and more.
  • Access to voluntary benefits, including health assessments, private medical insurance, and dental insurance.
  • Employee Volunteering – volunteer in the community for one day each year.
  • Life Assurance cover of 4 x salary.
  • Employee discounts of 15% on a range of insurance policies.


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