Account Coordinator
4 weeks ago
Job Title: Account Coordinator
Job Summary:
We are seeking an experienced Account Coordinator to join our team on a 9-12 month fixed-term contract. The successful candidate will be responsible for providing operational support to small, medium, and large recruitment agency clients, as well as some direct hiring corporate clients.
Key Responsibilities:
- Ownership of operational support to clients, including problem-solving and liaising with other areas of the business to resolve queries.
- Investigating the root cause of queries to alleviate future issues and assist with educating clients.
- Providing insights on issues to other departments to improve processes and procedures.
- Protecting the reputation of the business by operating to the highest standards of compliance and customer service.
- Ensuring all individual and team KPIs are met and coordinating with other departments to ensure internal processes and procedures are adhered to within SLA.
- Using initiative and resources to ensure all issues are fully investigated before seeking a resolution.
- Pro-actively identifying themes to aid the quality and consistency of the service offered.
- Adhering to and understanding GDPR regulations and carrying out necessary and compliant checks for all interactions with external customers.
- Providing a seamless and professional service to clients, taking full ownership of issues arising and seeing through to resolution.
Requirements:
- A confident experienced administrator with extensive knowledge of umbrella operations.
- Strong problem-solving skills.
- Client-focused and able to demonstrate empathy irrespective of issue outcomes.
- Experience of working in a time-sensitive, fast-paced environment.
- Experience in speaking with customers in a previous role and demonstrating a high level of customer service skills.
- Computer literate - MS Office/CRM software/telephone system.
- A good communicator both over the phone and in written form, with the ability to influence both internally and externally.
- Task-oriented with the ability to multitask and prioritize effectively.
- Articulate with a high level of attention to detail.
- Results-driven and able to work on own initiative.
- Positive 'can-do' attitude and a good team player.
- Experience of effectively liaising with other business areas to achieve departmental goals.
What We Offer:
- A competitive salary, flexible working options, and the ability to flex holiday entitlement.
- 25 days off plus Bank Holidays, with the option to buy up to an additional 3 days.
- Private medical insurance, dental insurance, and a Cycle to Work scheme.
- Study support, financial benefits, and a company pension scheme.
- Support for mental health, including mindfulness resources and a 24/7 Employee Assistance Programme.
- A flexible environment to support your lifestyle, priorities, and family life.
- The Tusker Car benefit scheme and My Savings Pal cashback scheme.
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