UPS Field Service Technician
14 hours ago
We are looking for an experienced UPS Field Service Technician to join our team in London, Slough, South East UK.
This role offers a salary of £40,000 - £50,000 per annum, depending on experience, plus a bonus scheme, 28 days annual leave + public holidays, holiday buy & sell programme, pension scheme, employee share ownership programme, various health & wellbeing support options, gym flex, open talent market, shopping & dining discounts, and learning portal.
The successful candidate will be responsible for providing technical support/training for service partners and resolving customer issues through technical site analysis.
Key Responsibilities:
- Perform preventive maintenance and corrective/unscheduled maintenance on all Schneider Electric Secure Power UPS equipment.
- Provide consulting services at customer sites as well as over the phone.
- Collaborate with customers, contractors, service partners, other team members, sales partners, tech support, and manager to resolve escalated problems.
- Manage installation projects and unit replacement when necessary.
- Educate customers on basic operation of their equipment.
- Ensure compliance with all safety policies, practices, procedures, and cybersecurity.
- Be available for 7x24 field service when assigned.
Necessary Qualifications:
- Professional technical bachelor or equivalent by experience.
- Knowledge of electricity/electronics.
- Excellent MS Office skills and computer literacy.
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